Grid Terms of Service
This Customer Terms of Service (“Agreement”) is entered into by and between Grid AI, LLC, a Utah limited liability company (“Grid,” “we,” “us,” or “our”) and the entity or person accessing or using any Services (“Customer” or “you”). If you are accessing or using the Services on behalf of your company or another entity, you represent that you are authorized to accept this Agreement on that entity's behalf, and references to “you/Customer” mean that entity.
By indicating your acceptance of this Agreement or accessing or using any Services, you agree to be bound by it. If you do not agree, do not use the Services or place an Order.
1. Definitions
- “Affiliate” means, with respect to a party, any entity that directly or indirectly controls, is controlled by, or is under common control with such party.
- “Agreement” means this Customer Terms of Service and any documents, policies, schedules, or Order confirmations referenced herein.
- “Customer Content” means prompts, ideas, text, references, images, specifications, measurements, instructions, approvals, and other materials you submit or provide in connection with the Services.
- “Preview” means any concept visualization, rendering, or mockup (AI-generated or human-authored) provided by Grid to illustrate a proposed product.
- “Product(s)” means tangible, custom, 3D-printed or otherwise fabricated goods produced by or for Grid based on Customer Content and, where applicable, an approved Preview.
- “Originalization” means changes proposed or applied by Grid to reduce similarity to third-party IP or to meet manufacturability, durability, or safety requirements (e.g., silhouette, emblem shapes, color/mark pairings, textures, props, patterns, pose).
- “Policies” means the documents incorporated by reference, including the User Content & Other Policies and Privacy Policy
- “Services” means Grid’s websites, applications, tools, and related services, including concept development, preview generation, order processing, manufacturing, finishing, packaging, and fulfillment.
2. The Services
2.1 Scope
Subject to this Agreement, Grid will provide the Services to develop Previews from Customer Content and, upon your approval and payment, manufacture and ship Products. Grid may review designs for safety, manufacturability, quality, and policy compliance; request revisions; require Originalization; or decline to proceed where necessary.
2.2 Discretion to Decline or Cancel
Grid may refuse, suspend, place on hold, or cancel any Preview or Order that, in Grid’s good-faith judgment, violates the Policies or law; appears unsafe, deceptive, or likely to cause confusion with third-party rights; is not reasonably manufacturable; or raises fraud, payment, export, or safety concerns. If Grid cancels before shipment, your sole remedy is a refund of amounts paid for that Order.
2.3 Beta/Preview Features
From time to time Grid may offer features identified as alpha, beta, preview, early access, or evaluation. Such features are provided “as is,” may be modified or withdrawn at any time, and are not guaranteed for production use.
3. Customer Content; Rights and Responsibilities
3.1 Ownership
Except for the license granted below, you retain whatever rights you hold in your Customer Content.
3.2 License to Grid
You grant Grid a worldwide, non-exclusive, transferable, sublicensable license to host, process, adapt, reproduce, modify, and otherwise use Customer Content solely to: (a) generate Previews; (b) manufacture, finish, package, and deliver Products; (c) provide support, quality assurance, fraud prevention, and compliance; and (d) maintain archival records for chargebacks, dispute resolution, legal compliance, and safety. Public marketing display of your specific designs is opt-in unless you separately agree.
3.3 Prohibited Submissions
You will not submit or request: (i) replicas or confusingly similar versions of protected brands, characters, logos, insignia, uniforms, trade dress, signature props, or other distinctive elements; (ii) materials that infringe or violate copyrights, trademarks, trade dress, patents, rights of publicity or privacy, or other rights; (iii) a real person’s name, image, likeness, or voice without written permission; (iv) weapons, regulated items, or unlawful content; or (v) content that is hateful, harassing, or otherwise violates the Policies or law. Grid may require Originalization as a condition of proceeding.
3.4 Intended Use; Safety
Unless expressly stated by Grid in writing, Products are intended for decorative use. They are not certified for food contact, medical, critical load-bearing, or child use. Do not rely on Products for safety-critical applications.
4. Previews, Approval, and Manufacturing Variations
Previews are concept visualizations and are not photographs of finished Products. Manufacturing involves tolerances and process limits. The Creation Disclaimer describes expected variations (including color tone differences, matte finish, visible layer lines, minor artifacts, geometry simplifications, minimum wall thicknesses, support-removal marks in non-prominent areas, and dimensional rounding within stated tolerances).
By clicking “Checkout” or otherwise authorizing production, you confirm the concept is satisfactory and accept the variations described in the Creation Disclaimer. If manufacturability requires changes beyond those tolerances, Grid will seek re-approval.
5. Orders; Pricing; Taxes; Title and Risk; Shipping
Quotes and lead times are estimated until an Order is accepted by Grid. Prices exclude shipping, taxes, and duties unless expressly stated. You are responsible for applicable taxes and duties except taxes based on Grid’s income. Unless otherwise required by law or agreed in writing, title and risk of loss pass to you upon carrier handoff (FOB origin). Schedules may be adjusted for Originalization, re-approval, material constraints, carrier issues, or force majeure.
6. Returns, Remakes, and Defects (Custom Goods)
- Notify Grid within [10] calendar days of delivery for defects (and within [3] business days for transit damage), including order details and clear photos/video of the issue and packaging.
- For eligible claims, Grid’s sole obligation is, at Grid’s option, repair, replacement, or refund. Grid may require return or documented disposal before issuing a remedy.
- Variations described in the Creation Disclaimer are not defects.
7. Fees; Payment Terms
You authorize Grid or its payment processor to charge your payment method for Orders and related charges. Unless otherwise stated, payment is due at Order. Grid may contest chargebacks with order logs, Previews, approvals, shipment records, and delivery confirmations. Late or failed payments may result in holds or cancellation.
8. Warranties; Disclaimers
8.1 Customer Warranties
You represent and warrant that you have all rights necessary to authorize Grid’s use of Customer Content; that your submissions and requested Products are lawful and non-infringing; and that you will comply with the Policies and applicable law.
8.2 Grid Disclaimers
THE SERVICES, PREVIEWS, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT AS EXPRESSLY STATED, GRID DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GRID DOES NOT WARRANT THAT A PREVIEW WILL PERFECTLY MATCH THE FINISHED PRODUCT OR THAT MANUFACTURING WILL BE ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; TO THAT EXTENT, THIS SECTION MAY NOT APPLY.
9. Indemnification
You will defend, indemnify, and hold harmless Grid and its members, managers, officers, employees, contractors, and agents from and against claims, demands, suits, investigations, or proceedings, and all related losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) Customer Content or your instructions; (ii) Products manufactured to your direction; or (iii) your use of the Services in violation of this Agreement or law. Grid may tender defense to you and, where appropriate, retain counsel at your expense.
10. Intellectual-Property Complaints; Legal Requests
Grid responds to copyright notices under its DMCA Policy and to trademark/right-of-publicity complaints under its Trademark & Right-of-Publicity Notice Policy. Grid may place implicated Orders on hold, cancel and refund before shipment, or require Originalization. Grid keeps internal records of prompts, Previews, approvals, and key correspondence for a commercially reasonable period for dispute handling and legal compliance.
11. Confidential Information
Each party may receive non-public information from the other that is identified as confidential or should reasonably be understood as confidential (“Confidential Information”). The receiving party will not use or disclose Confidential Information except to perform under this Agreement and will protect it using at least a reasonable standard of care. Customer Content and Grid’s non-public technical and operational materials are Confidential Information of their respective owners.
12. Term; Suspension; Termination
This Agreement begins on the earlier of your first access to the Services or your first Order and continues until terminated as provided herein. Grid may suspend or terminate access for violations of this Agreement or the Policies, suspected fraud, legal compliance, or safety/security concerns. Upon termination, rights and licenses to Grid survive as necessary for compliance, disputes, and recordkeeping; your obligation to pay amounts due survives.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRID WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST REVENUE, EVEN IF ADVISED OF THE POSSIBILITY. GRID’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM, OR (B) THE AMOUNTS YOU PAID TO GRID IN THE [PRECEDING 6] MONTHS. NOTHING HERE LIMITS LIABILITY FOR WILLFUL MISCONDUCT OR BODILY INJURY WHERE SUCH LIMITATION IS PROHIBITED BY LAW.
14. Third-Party Providers and Partners
Grid uses payment processors, carrier/label systems, support tools, AI model providers for Previews, and third-party fulfillment partners. Data use and sharing are described in the Privacy Policy. Where an API/business opt-out is offered, Grid does not permit AI providers to use our API data for their own model training. Fulfillment partners are bound to confidentiality, data-use limits, quality standards, and non-reuse of designs.
15. Compliance; Export; Sanctions
You will comply with applicable laws, including consumer-protection, IP, export controls, and sanctions. You represent that you are not on any U.S. government denied-party list and will not use the Services where prohibited.
16. Dispute Resolution; Governing Law; Arbitration
This Agreement is governed by the laws of the State of Utah, without regard to conflict-of-law rules. The parties will attempt in good faith to resolve disputes informally. If unresolved, any dispute, claim, or controversy arising out of or relating to this Agreement or the Services will be resolved by binding individual arbitration in Salt Lake City, Utah, in English, under the JAMS Streamlined Arbitration Rules and Procedures by one arbitrator experienced in commercial/IP disputes. Judgment on the award may be entered in any court of competent jurisdiction. Class-action and jury waivers: to the extent permitted by law, claims may be brought only in an individual capacity, and the parties waive any right to a jury trial. Opt-out: you may opt out of arbitration by mailing written notice to the address in Section 20 within thirty (30) days after you first accept this Agreement; include your name, contact information, and a clear statement that you opt out of arbitration.
17. Changes to this Agreement and Policies
Grid may update this Agreement and the Policies. Material changes are effective upon posting or notice (unless a later effective date is stated). Continued use of the Services or placement of Orders after changes take effect constitutes acceptance. If you object to changes, stop using the Services and contact support regarding any open Orders.
18. Force Majeure
Except for payment obligations, neither party is liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, government actions, natural disasters, labor disputes, failures of carriers or utilities, or network attacks, provided the affected party uses reasonable efforts to mitigate and resumes performance promptly.
19. Assignment; Subcontractors; No Third-Party Beneficiaries
You may not assign this Agreement without Grid’s prior written consent, except to a successor in interest (merger, acquisition, sale of substantially all assets) with notice to Grid. Grid may use subcontractors and fulfillment partners subject to obligations no less protective than this Agreement and remains responsible for their performance. This Agreement has no third-party beneficiaries.
20. Notices; Contact
Notices to Grid:
Grid AI, LLC - Attn: Legal - 110 S Main Street, Apt i12, North Salt Lake, UT 84054
Email: [email protected]Grid may provide notices to you by email to the address associated with your account or through the Services.
21. Entire Agreement; Severability; Waiver; Interpretation
This Agreement (including the Policies) is the entire agreement between you and Grid regarding the Services and supersedes prior or contemporaneous understandings on the subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect. No waiver is effective unless in a signed writing, and a waiver of one breach is not a waiver of any other. Headings are for convenience only and do not affect interpretation.
22. Policies Incorporated by Reference
- User Content & & Other Policies and Privacy Policy